Making a Reservation Why should I book over the Web? In the time it takes to call and describe your requirements to another person, you could have your campsite booked and confirmed online. Besides, you can’t have any more influence on the outcome over the phone than you do online. There is also the fact that shopping online is entirely safe and most of our customers are aware of our data reliability and security. I have a user account. Why can't I sign in? Problems may occur when trying to sign in while making a reservation, so don’t overlook the obvious. Check to see if your user name and password have been entered correctly. Are there any hidden fees? No charges are applied until you confirm your order. Exactly what appears on screen is what you pay. Why do I get an error message when I try to book a reservation? The system will prevent a reservation from being booked on dates that conflict with an agency’s reservation restrictions. Check out the examples below: • Let’s say you’re trying to book a reservation for a period of time that exceeds the maximum number of days a Park allows. An error message displays and doesn’t allow the reservation to complete. The system is simply complying with the Park’s reservation policies. To view a Park’s reservation policies, click General Rules found on each Campground Details page. • What if you’re trying to book a reservation very close to the date of your arrival. The system won’t allow it because Parks have restrictions on the minimum number of days between the date you reserve and the date you arrive. • Let’s say you’re trying to book more campsites than allowed under the same user. The system doesn’t allow it. To ensure camp sites are available to everyone, the system puts a limit on the number of camp sites any one person can reserve. I can't book a campsite because your website says it's not available, but the campground told me there are plenty of available sites. Why is the site I want unavailable? A site may not be available for many reasons. Some of these include: • Site closures: On occasion it may be necessary for a Park to close a site. Reasons for site closures vary from general maintenance to emergencies such as site flooding. Our reservation system will display the site but will indicate it is unavailable. • Non-Reserve able site: A Park has full control over which sites are made available on the ReserveAmerica website and which sites are not. Available sites are indicated during the reservation process when searching for availability or while viewing the Campground Detail pages. Non-reserve able sites can also be closed or reserved for walk-in customers only. • The site is already booked: During a Park’s peak season, sites can be in high demand and during on-sale days, traffic increases exponentially. Please be patient during these times. ReserveAmerica’s website is available to campers from around the world. It may be that someone has just acquired a campsite at the exact same time as you. How private is my information? For information, see ACTIVE Privacy Policy.
