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Frequently Asked Questions about the Reservation System

Q.

I try to make a reservation as soon as they go on sale, but everything good is already gone. How can that be?

A.

When campsites/cabins/cottages are in high demand, hundreds of users rush to hold sites and dates the second they go On-sale. The Reservation System is able to handle multiple requests per second, resulting in things changing very quickly, and often many of the popular sites are gone very quickly.

Q.

Do some customers get privileged access before the general public?

A.

No, everyone has equal access to all campsites/cabins/cottages that are reservable. There are no waiting lists, priority sequences or anything in place that would provide anyone early access to the reservable sites.

Q.

Are all of the same campsites and dates available both at the Call-center and on the Website?

A.

Yes, the Call-center and Web uses the same one centralized Reservation System database. The Reservation System handles all requests equally, regardless of who makes them and from where.

Q.

How do I best secure a site?

A.

Pre-plan, if you know what facility and site you would like, have this information ready. Once you login you should be able to easily navigate through the website to make your reservation quickly once facilities are available.

Q.

Can I advance the clock time on my computer to get access before the sale begins?

A.

Changing the time and date of your computer does NOT affect the sale start time. The Reservation System clock controls the precise date and time-of-day that reservations become book-able.

Q.

Is the clock used by the Reservation System Server accurate?

A.

Yes. System Server time is very, very accurate. Here are some details as provided by one of our system engineers:

ReserveAmerica utilizes NTP to synchronize the clocks of servers to standard time references.  Several time reference sources are made available to ensure fault tolerance and accuracy of the clocks.  Continuous monitoring of the server clocks is in place to ensure that the time is accurate, again utilizing NTP to ensure accuracy.